Terms And Conditions

1. ABSTRACT

1.1 This application belongs to TAQAT FUTURE ENERGY TRADING EST.
(hereinafter referred to as “TAQAT” or “we” or “our” or “us), and the User of the online application is referred to as (You / you / the customer). We hope to provide you with a great service through our online application.

1.2 This section informs you of the terms and conditions for the supply and installation of our solar energy system (The Terms).
Please read carefully before proceeding with placing your order.

1.3 These conditions apply to all of our products purchased through the online application.

1.4 By proceeding to place the order, you confirm that you accept and agree to these terms, and if you disagree to it, we hereby apologize to not be able to provide our products to you.

1.5 These terms & conditions apply to the order which you placed upon agreeing to them thereof. We may revise these terms from time to time. We reserve the right to amend these terms in the future at our sole discretion. In such cases, you will need to agree to the modified versions of the terms before making any orders after the terms have been modified. Please ensure that you understand and accept our terms every time you place an order. However, future amendments do not have a retroactive effect on “any orders that have been previously submitted and contracts that have already been concluded”.

2. PROVISIONS OF THE APPLICATION

2.1 Proposal, Confirmation and Agreement: These conditions apply to what “TAQAT” does in selling, installing and maintenance of all its products and on the services it provides to the customer. For the purposes of this document, the term “Proposal” means any quotation that TAQAT offers to the customer. The term “Confirmation” means the customer’s approval or acceptance of the quotation submitted by TAQAT to start installing the product after conducting a site survey of the site and determining its requirements. The term “Agreement” means any agreement concluded between TAQAT and the customer for the purpose of purchasing any of the products, and it also means any purchase order issued by the customer and is approved by TAQAT, while the term “In Writing” means that it is either hand written or electronic, which results in a permanent valid document.

2.2 Proposal Validity: The proposals submitted by TAQAT remain valid for
acceptance during the period specified in the same proposal, which is only ONE week.

2.3 Framework of work execution: Within two months of receiving the first payment mentioned in the Pricing & Payment Terms clause herein.

3. REGISTRATION & TERMS OF USE

3.1 The User must be 18 years old and have full legal eligibility, and in the event that his account is used by a minor, the user is responsible for all acts result thereof.

3.2 The User is fully responsible for the correctness of the personal information and the payment method provided.

4. PRICING & TERMS OF PAYMENT

4.1 The customer shall pay all prices and fees for the products and services provided by TAQAT FUTURE ENERGY TRADING EST., and the prices are in the Saudi riyal currency, including VAT.

4.2 Payments are divided as follows:

– 50% payment of the total value of the proposal upon signing the contract.
– 30% payment before supplying the products subject of the contract to the site.
– 20% payment after operating the agreed system.

4.3 TAQAT will invoice each milestone separately.

5. LIMITATIONS OF LIABILITY

5.1 The customer is responsible for preparing the site at the time specified by TAQAT, according to the requirements and specifications that enable TAQAT to install products with high accuracy and efficiency, by providing the following:
1. Electrical wirings, pipes and electrical panels for the building to be connected to the smart electricity meter provided by SEC.

2. Providing an internet source, whether cable or WI-FI wireless internet to connect the inverters to the system quality control system.

3. In the event that electrical wiring charts are not provided, the customer undertakes to provide that or undertakes to cooperate in uncovering the wirings cables for the building from submerged or floating pipes and tubes.

5.2 In cases of travel and leaving the home for long periods, the amount of energy generated from solar energy is greater than the amount of daily consumption, and the surplus is exported to the electrical grid, and it is calculated to the customer as a due balance with the electricity grid after the regulation is issued by the Electricity & Co-Generation Regulatory Authority.

5.3 TAQAT is committed to providing free periodic maintenance of the system once a month, for a period of six months only.

5.4 TAQAT is committed to provide a 10-year warranty only on all installed systems from the date of operations start-up.

5.5 TAQAT is committed to install a smart meter with a temporary electrical circuit to stop the export of energy to the electricity grid until the regulation is issued by the Electricity & Co-Generation Regulatory Authority.

5.6 The first party has no right to assign the contract or part of it except with a prior written consent of the second party.

5.7 TAQAT will remotely monitor the customer’s electrical energy consumption and pledge complete confidentiality of customer data.

5.8 The customer may not terminate the contract according to Article (13) Paragraph (2) of the E-Commerce Law and Article (11) of the Executive Regulations of the same law.

5.9 TAQAT assumes no liability for any delay in installing or executing services as long as it spares no effort to fulfill the obligation at the agreed time.

6. CONFIDENTIALITY

6. TAQAT takes all measures (technical, administrative and information systems) to protect your personal information against unauthorized handling, and to store your private data safely. In addition, the Customer \ User may be required to clarify their full name, email address, phone number, and credit card information to complete the purchase.

7. INTELLECTUAL PROPERTY RIGHTS

7.1 Using the E-App. and its contents shall not grant the customer any right of copyright, trademark use, patent and other intellectual property rights.

7.2 The intellectual property rights for this application are owned by TAQAT
FUTURE ENERGY TRADING EST.

8. LANGUAGE

8. The provisions of this document shall be published in both Arabic and English, and in the event of a conflict between the English and Arabic texts, the Arabic text shall prevail.

9. CORRESPONDENCE

9. By registering in the application, you agree that the correspondence will be via e-mail or registered phone, and you also acknowledge that all agreements, notices, etc. that we provide to you electronically have the same legal effects.

10. FORCE MAJEURE

10. The parties hereby have agreed to exempt (TAQAT) if it is exposed to force majeure, provided that the customer is notified of that in writing as soon as possible. And if the force majeure continues for a period of more than six months, both parties hereto may terminate this agreement without TAQAT Company incurring any liability towards the customer.

Force Majeure is: “Events, incidents, and accidental actions that are sudden or unexpected and which render any party to the agreement unable to implement its obligations for reasons beyond its control. Cases of force majeure here include – but not limited to – war, terrorism, floods, fires, explosions, epidemics, labor strikes or natural disasters.”

It also includes political conditions, riots, sabotage, industrial shortages, breakdowns of factories or mechanisms, cut off or interruption of the electrical supply, failure of third parties to fulfill their obligations with TAQAT on which services (including delivery and correspondence services depend) or procedures, laws and orders issued by government authorities.

11. TERMINATION

11.1 The customer has the right to uninstall the application from his smart phone permanently, thereby disrupting his use of the application, and he may also close his user account.

11.2 TAQAT has the right to suspend customer’s use of the application at anytime and without prior notice, in the event that the customer does any of the

Following:

(a) violate or breach any condition of the user conditions,

(b) if TAQAT believes that the customer is misusing the application.

12. DISPUTES & GOVERNING LAW

12. All agreements, proposals and conditions herein are governed by the laws in force in the Kingdom of Saudi Arabia, and any dispute arising from the interpretation or execution of this agreement, the parties agree to work cooperatively to settle the dispute amicably and in the event that a settlements is not reached within (30) working days from the date of a written notification of the dispute is sent by one of the parties to the other, the injured party has the right to escalate and file the case before the competent courts of the city of Riyadh, and the Saudi Law shall be the applicable law.

13. FOR COMPLAINTS

13. Please do not hesitate to contact the customer service team via no.: 0112016530, or by e-mail at: info@taq.at